At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Seafood Service Clerk
Department: Seafood
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service. Wraps, trims, stocks cases, and receives merchandise in the Seafood Department.
Core Competencies:
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Seafood Department Manager; Assistant Seafood Department Manager; Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Wraps, weighs, and labels product.
- Reviews the status and appearance of the food for freshness, then stocks cases or rotates product.
- Finishes display details including seafood for traying.
- Prepare and organize seafood items for display.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Replenishes and organizes the coolers.
- Reports out-of-stock products to appropriate personnel.
- Removes trash in a timely manner.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
- Prepares some signs for the department.
- Orders replenishment merchandise as directed by management.
- Assists in other areas of store as needed.
- Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities, and Worker Characteristics
- Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
- Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables
- Ability to do simple addition and subtraction; copying figures, counting and recording
- Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience
- High school diploma or equivalent required
- Food Safety training;
- Six months previous related work experience.
Physical Requirements
- Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.
- Must be physically able to exert up to 85 pounds of force (energy exerted) occasionally; exert up to 40 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
- Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.
Working Conditions
This position is continually exposed to a cool environment and dampness. There is frequent noise from the saws, exposure to cleaning solvents, and possibility of electrical shock. This is a fast paced work environment.
Equipment
Knives, Grinders, Patty Maker, Slicer, Pallet jack, Tumbler, and Wrapping system
Contacts
Deals with customers on a daily basis and vendors/suppliers on an as needed basis.
Are you ready to smile, apply today.