Returns Coordinator - Full Time - 40 Hours

Background:

Customers are at the heart of everything we do, they ultimately fuel our business so we must always have them in mind to better understand how to evolve. Therefore, to achieve our ambition in inspiring everyone to get outdoors and enjoy an exceptional fishing experience, we are committing to be Europe’s first choice omni-channel fishing tackle destination, for all anglers regardless of experience or ability. 

Job Purpose / Overview:

To ensure that we continue to offer the best possible customer experience, returns and aftersales care is vital. Working as part of a small team, the role of Returns Coordinator is to process both inbound and outbound customer returns, assess product, and facilitate refunds or exchanges whilst maintaining excellent customer service and focus to ensure we honour our duty to the customer.

Job Responsibilities:

• Processing inbound parcels


• Dispatching repaired product to the customer


• Shipping spare parts requested by the Customer Service Department


• Ensuring accurate data is input to the correct systems


• Maintaining a high standard of health and safety


• General housekeeping and organisation of the Returns Department

• Self-motivated and able to work accurately and at pace


• Good level of IT proficiency


• Excellent organisational skills


• Knowledge of angling/fishing tackle is beneficial but not essential

Our Rewards

• Market competitive salaries.


• Company pension scheme to help you plan for your future.


• Life assurance


• A subscription to our company benefits and discount scheme.


• Personal development plays a big part in helping our colleagues to reach their potential, and we offer dedicated time each week to learn from our extensive library of courses, run by our external training partner.

Why us?

• We invest for the long term, providing fantastic careers for our colleagues.


• We are flexible and we embrace change of which technology is a leading force.