Group Rooms Coordinator

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.

The base salary range for this position is $24.50 - $26.50 hourly.

Our group coordinator works with our sales and events team, along with reservations and revenue management to ensure we exceed the expectations of our group attendees and planners. This position is responsible for the accurate and detailed entry of rooming lists, reporting, billing, amenity coordination, and communicating with various departments. The position is required to cultivate and maintain effective relationships with all associates throughout the Auberge Resorts Collection.

• Ensure all definite contract details are accurately displayed in Delphi and in Opera.
• Perform weekly Group Audit.
• Enter rooming lists accurately, with detailed notes, credits, special requests and correct billing setup.
• Ensure correct setup for all VIP reservations.
• Create IPO reservations that come via email requests and email manual confirmations.
• Send Canary to IPO guests.
• Ensure communication between the reservations team and call-in group guests to ensure accuracy.
• Assist with reservation extensions, extension requests, and additional room requests.
• Send updated rooming list, Pickup, and Block info report with each change/request
• Assist with releasing rooms if group exercises attrition
• Alert Sales Managers if an addendum is needed - Addendum is necessary when revenue guaranteed to the Master Account increases by $5,000.00.
• Facilitate weekly pickup meeting with the revenue management team maximizing hotel room revenue and occupancy numbers
• Attend Resume Meetings.
• Keep current with all communication and hotel information.
• Ensure appropriate guest/group contact follow-up takes place in a timely and proper fashion, in accordance with thestandard operating procedures.
• Participate in department meetings as scheduled.
• Must be willing to work a flexible schedule, and be available to work evenings, weekends and holidays.
• Must be a cultural ambassador and participate positively in a sales team environment.
• All other duties as assigned.

Education:

• Any combination of education and experience that provides the required knowledge, skills and ability. 

Experience:

• Two (2) years of sales and customer service experience.
• 1 year min Opera PMS Experience.
• Group Rooms Coordinator experience preferred.
• Previous hospitality experience required in similar setting.
• Must be able to type 35 wpm.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.